Transparency, security, and trust. Everything you need to know about shopping and partnering with Sigma Luggage.
Last updated: June 2026
At Sigma Luggage (Iqra Import & Exports Pvt Ltd), we respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website (web.sigmaluggage.com) and tells you about your privacy rights.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access is limited to employees and contractors who have a business need to know.
Welcome to Sigma Luggage. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.
This website is operated by Iqra Import & Exports Pvt Ltd, operating under the brand name Sigma Luggage. Our registered office is located at Plot no 42, Katedan, Hyderabad 500077, Telangana, India.
All products listed on the website are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. All prices include applicable GST unless otherwise explicitly stated.
Users registering as Dealers, Distributors, or placing Corporate Bulk Orders are subject to separate commercial agreements. The prices displayed on the public retail storefront do not reflect wholesale margins. B2B users must log in to the dedicated Enterprise Portal (b2b.sigmaluggage.com) to view their specific pricing matrices and credit terms.
Sigma Luggage offers a comprehensive 2-Year Warranty on manufacturing defects. The warranty becomes active only upon successful registration of the product's serial number on our portal, or upon verification of a valid retail invoice.
All retail orders placed on our website are processed within 24 to 48 hours (excluding Sundays and national holidays). You will receive an email and WhatsApp notification with your tracking number once your order has been dispatched.
Delivery times depend on your location relative to our Hyderabad manufacturing hub:
For wholesale and dealer orders, dispatch times and transport modes (Road/Rail) are determined at the time of booking confirmation based on order volume. Freight charges for B2B orders are calculated separately.
Retail customers can cancel their order free of charge before it has been dispatched from our warehouse. Once the order has been handed over to our courier partner, it cannot be cancelled, but you may initiate a return upon receiving it.
We accept returns for retail orders within 7 days of delivery. To be eligible for a return, the luggage must be:
Once your return is received and inspected at our Hyderabad facility, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment within 5 to 7 business days.
Goods sold to authorized dealers and distributors are generally non-returnable unless the entire shipment sustained heavy transit damage or manufacturing defects are identified upon delivery. B2B partners must report discrepancies within 24 hours of receiving the shipment (LR date).